refund policy

When purchasing products, the consumer has the right to withdraw from the contract within 30 days without giving reasons. This cancellation period begins on the day following receipt of all products by the consumer or a representative previously designated by the consumer and made known to AlpinElegance.

The right of withdrawal does not apply to tailor-made products (e.g. Design Your Own products).

During the withdrawal period, the consumer will handle the product and packaging carefully. The product will only be unpacked or used to the extent necessary to assess whether the consumer wishes to keep the product. If the consumer exercises his right of withdrawal, he will return the product to AlpinElegance with all accessories provided and - as far as reasonably possible - in its original condition and packaging, in accordance with the appropriate and clear instructions provided by AlpinElegance.

The customer informs AlpinElegance if he makes use of his right of withdrawal, this can be done by telephone, email or using the withdrawal form when returning the goods.

The customer is obliged to notify within 30 days of receipt of all products that he is exercising his right of withdrawal. The customer then has another 30 days to return the product.

If the customer has not exercised his right of withdrawal within the specified period, the purchase is considered final.

Products can be returned to: Email alphineelegance2024@gmail.com .

When returning the product, full responsibility lies with the customer. The customer is responsible for proper return shipping, including a tracking number.

The customer bears the shipping costs for the return/exchange himself.

Please note that the return must be made to the country of origin. For the exact address, we would like to refer you to our email address: alphineelegance2024@gmail.com . The return address can be requested via email by sending a message.

Note: Products returned because they cannot be picked up at the local post office, because delivery is refused, or because the address is invalid or incomplete will incur a 15% storage fee, which will be deducted from the total refund amount.